I once heard a lady complain about waiting a half hour to get food at a food bank.
That reminds me of my old job Basically we're paying people while they're either out of work, unable to work or retired. They give you their query and if it's specific, they'll need to wait for an answer (unless they don't mind a postal reply or phone call) and then it's an indignant "well how long will it be, I haven't got all day" and you think yes you have, you have all day and every day.
Obviously some will have somewhere to be - medical appointment etc but you have to wonder why someone comes in when they don't have the time to do what they call for and how come so many always have somewhere else they have to be.
The reverse of that is when you do phone them they're never bloody in!